{"id":337,"date":"2017-07-25T02:58:03","date_gmt":"2017-07-25T09:58:03","guid":{"rendered":"http:\/\/www.yocoboard.com\/support\/?p=337"},"modified":"2020-10-27T23:51:46","modified_gmt":"2020-10-28T06:51:46","slug":"yocoboard-zendesk-integration","status":"publish","type":"post","link":"https:\/\/www.yocoboard.com\/support\/yocoboard-zendesk-integration\/","title":{"rendered":"YoCoBoard-Zendesk Integration"},"content":{"rendered":"<p><strong>Track time spent on Zendesk tickets<\/strong><\/p>\n<p><strong><span style=\"font-weight: 400;\">The YoCoBoard-Zendesk integration adds a YoCoBoard widget to your Zendesk dashboard. With the YoCoBoard plugin, empower your helpdesk team to track time spent on resolving tickets from inside your Zendesk dashboard.<\/span><\/strong><\/p>\n<p><strong>1.1 What can you do with the YoCoBoard Zendesk integration?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Automatically tag the ticket name to an active session, view productivity break up under a tracked task and much more with the new YoCoBoard plugin<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The integration also allows you to configure widget accessibility that lets you specify team members who can use the widget to track their time on Zendesk.<\/span><\/p>\n<p><strong>1.2 Activating the Zendesk integration<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">On the YoCoBoard sidebar, click <\/span><i><span style=\"font-weight: 400;\">Integrations<\/span><\/i><span style=\"font-weight: 400;\"> and choose <\/span><i><span style=\"font-weight: 400;\">Zendesk.<a href=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-981\" src=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_1-1024x578.png\" alt=\"\" width=\"520\" height=\"294\" srcset=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_1-1024x578.png 1024w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_1-300x169.png 300w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_1-768x433.png 768w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_1-1536x866.png 1536w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_1-2048x1155.png 2048w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/a><\/span><\/i><\/li>\n<li><span style=\"font-weight: 400;\">Click the <\/span><i><span style=\"font-weight: 400;\">Add the YoCoBoard Widget <\/span><\/i><span style=\"font-weight: 400;\">button and you will be directed to the YoCoBoard widget page on Zendesk\u2019s<\/span><i><span style=\"font-weight: 400;\"> Marketplace<\/span><\/i><span style=\"font-weight: 400;\">. <a href=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-982\" src=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_2-1024x578.png\" alt=\"\" width=\"520\" height=\"294\" srcset=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_2-1024x578.png 1024w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_2-300x169.png 300w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_2-768x433.png 768w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_2-1536x866.png 1536w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_2-2048x1155.png 2048w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/a><\/span><\/li>\n<li><span style=\"font-weight: 400;\">Click the <\/span><i><span style=\"font-weight: 400;\">Install<\/span><\/i><span style=\"font-weight: 400;\"> button to proceed. <a href=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-983\" src=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_3-1024x578.png\" alt=\"\" width=\"520\" height=\"294\" srcset=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_3-1024x578.png 1024w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_3-300x169.png 300w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_3-768x433.png 768w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_3-1536x866.png 1536w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_3-2048x1155.png 2048w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/a><\/span><\/li>\n<li><span style=\"font-weight: 400;\">Log in to your Zendesk account to start the installation process. <a href=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-984\" src=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_4-1024x578.png\" alt=\"\" width=\"520\" height=\"294\" srcset=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_4-1024x578.png 1024w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_4-300x169.png 300w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_4-768x433.png 768w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_4-1536x866.png 1536w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_4-2048x1155.png 2048w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/a><\/span><\/li>\n<li><span style=\"font-weight: 400;\">Before the installation begins, you can add an integration title, enable role and group restrictions (optional).<\/span><\/li>\n<li><span style=\"font-weight: 400;\">When you enable role restrictions, you can assign roles to team members who can access the widget &#8211; Administrator or Agent.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">When you enable group restrictions, you can specify the groups in Zendesk that can access the YoCoBoard widget.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Finally, click <\/span><i><span style=\"font-weight: 400;\">Install<\/span><\/i><span style=\"font-weight: 400;\"> to complete the process. <a href=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_5.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-985\" src=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_5-1024x578.png\" alt=\"\" width=\"520\" height=\"294\" srcset=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_5-1024x578.png 1024w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_5-300x169.png 300w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_5-768x433.png 768w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_5-1536x866.png 1536w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_5-2048x1155.png 2048w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/a><\/span><\/li>\n<li><span style=\"font-weight: 400;\">After installation, the YoCoBoard widget will appear on your Zendesk dashboard under <\/span><i><span style=\"font-weight: 400;\">Admin &gt; Manage &gt; My Apps (Currently Installed)<\/span><\/i><span style=\"font-weight: 400;\">. <a href=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_6.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-986\" src=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_6-1024x578.png\" alt=\"\" width=\"520\" height=\"294\" srcset=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_6-1024x578.png 1024w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_6-300x169.png 300w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_6-768x433.png 768w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_6-1536x866.png 1536w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_6-2048x1155.png 2048w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/a><\/span><\/li>\n<li><span style=\"font-weight: 400;\">To use the integration, open Click views and select your ticket from a ticket category. <a href=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_7.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-987\" src=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_7-1024x578.png\" alt=\"\" width=\"520\" height=\"294\" srcset=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_7-1024x578.png 1024w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_7-300x169.png 300w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_7-768x433.png 768w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_7-1536x866.png 1536w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_7-2048x1155.png 2048w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/a><\/span><\/li>\n<li><span style=\"font-weight: 400;\">The YoCoBoard widget will appear on the right of your ticket window. You can start clocking the time spent on the Zendesk ticket. <a href=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_8.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-988\" src=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_8-1024x578.png\" alt=\"\" width=\"520\" height=\"294\" srcset=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_8-1024x578.png 1024w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_8-300x169.png 300w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_8-768x433.png 768w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_8-1536x866.png 1536w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_8-2048x1155.png 2048w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/a><\/span><\/li>\n<li><span style=\"font-weight: 400;\">The time tracked on the Zendesk ticket will appear as a time entry on your YoCoBoard <\/span><i><span style=\"font-weight: 400;\">Hours<\/span><\/i><span style=\"font-weight: 400;\"> page. <a href=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_9.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-989\" src=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_9-1024x578.png\" alt=\"\" width=\"520\" height=\"294\" srcset=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_9-1024x578.png 1024w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_9-300x169.png 300w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_9-768x433.png 768w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_9-1536x866.png 1536w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.2_SS_9-2048x1155.png 2048w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/a><\/span><\/li>\n<\/ul>\n<p><strong>1.3 Deactivating the integration<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">When you click the <\/span><i><span style=\"font-weight: 400;\">Settings<\/span><\/i><span style=\"font-weight: 400;\"> (gear icon) on the widget, you can disable it, change role and group restrictions or uninstall the widget.<\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">Note: This integration can be deactivated only from Zendesk. <a href=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.3_SS_1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-990\" src=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.3_SS_1-1024x578.png\" alt=\"\" width=\"520\" height=\"294\" srcset=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.3_SS_1-1024x578.png 1024w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.3_SS_1-300x169.png 300w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.3_SS_1-768x433.png 768w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.3_SS_1-1536x866.png 1536w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2017\/07\/YC29_1.3_SS_1-2048x1155.png 2048w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/a><\/span><\/i><\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Track time spent on Zendesk tickets The YoCoBoard-Zendesk integration adds a YoCoBoard widget to your Zendesk dashboard. With the YoCoBoard plugin, empower your helpdesk team to track time spent on resolving tickets from inside your Zendesk dashboard. 1.1 What can you do with the YoCoBoard Zendesk integration? Automatically tag the ticket name to an active <span class=\"ellipsis\">&hellip;<\/span> <span class=\"more-link-wrap\"><a href=\"https:\/\/www.yocoboard.com\/support\/yocoboard-zendesk-integration\/\" class=\"more-link\"><span>Read More &rarr;<\/span><\/a><\/span><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-337","post","type-post","status-publish","format-standard","hentry","category-integrations"],"_links":{"self":[{"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/posts\/337"}],"collection":[{"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/comments?post=337"}],"version-history":[{"count":16,"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/posts\/337\/revisions"}],"predecessor-version":[{"id":994,"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/posts\/337\/revisions\/994"}],"wp:attachment":[{"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/media?parent=337"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/categories?post=337"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/tags?post=337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}