{"id":653,"date":"2020-03-31T23:58:43","date_gmt":"2020-04-01T06:58:43","guid":{"rendered":"https:\/\/www.yocoboard.com\/support\/?p=653"},"modified":"2020-03-31T23:58:43","modified_gmt":"2020-04-01T06:58:43","slug":"report-a-problem","status":"publish","type":"post","link":"https:\/\/www.yocoboard.com\/support\/report-a-problem\/","title":{"rendered":"Report a Problem"},"content":{"rendered":"<h3><strong>Issues &amp; Feedback<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Our team has you covered round the clock ensuring you have an amazing user experience. In the instance that you face an issue, you can report it for our team to sort it out for you as soon as possible. You can use the same feature to post your requests and suggestions. Some of the features you see on YoCoBoard were requested by clients like you. We look forward to hearing yours too!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Alternatively, you can also use our live chat support for instant solutions by clicking the <i>chat<\/i> icon on the bottom right. Our technical support team (humans, not bots!) will be happy to assist you.<br \/>\n<a href=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-658\" src=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS1-1024x574.png\" alt=\"\" width=\"520\" height=\"291\" srcset=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS1-1024x574.png 1024w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS1-300x168.png 300w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS1-768x430.png 768w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS1.png 1927w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/a><\/span><\/p>\n<h4><strong>1.1 How to report a problem<\/strong><\/h4>\n<ul>\n<li><span style=\"font-weight: 400;\">At the bottom of the YoCoBoard sidebar, click the <\/span><i><span style=\"font-weight: 400;\">more options<\/span><\/i><span style=\"font-weight: 400;\"> (3 dots) icon next to your name.<br \/>\n<a href=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-659\" src=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS2-1024x576.png\" alt=\"\" width=\"520\" height=\"293\" srcset=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS2-1024x576.png 1024w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS2-300x169.png 300w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS2-768x432.png 768w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS2.png 1920w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/a><\/span><\/li>\n<li><span style=\"font-weight: 400;\">Choose <\/span><i><span style=\"font-weight: 400;\">Feedback<\/span><\/i><span style=\"font-weight: 400;\"> from the list.<br \/>\n<a href=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-660\" src=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS3-1024x576.png\" alt=\"\" width=\"520\" height=\"293\" srcset=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS3-1024x576.png 1024w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS3-300x169.png 300w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS3-768x432.png 768w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS3.png 1920w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/a><\/span><\/li>\n<li><span style=\"font-weight: 400;\">In the pop-up window, you can choose a tab and leave your message.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">You can attach a file by clicking the clip icon or tick the <\/span><i><span style=\"font-weight: 400;\">Include screenshot<\/span><\/i><span style=\"font-weight: 400;\"> checkbox for YoCoBoard to send us a screenshot.<br \/>\n<a href=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-661\" src=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS4-1024x576.png\" alt=\"\" width=\"520\" height=\"293\" srcset=\"https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS4-1024x576.png 1024w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS4-300x169.png 300w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS4-768x432.png 768w, https:\/\/storage.googleapis.com\/goclocksupport\/1\/2020\/03\/YC11_1.1_SS4.png 1920w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/a><\/span><\/li>\n<li><span style=\"font-weight: 400;\">Click the <\/span><i><span style=\"font-weight: 400;\">Send<\/span><\/i><span style=\"font-weight: 400;\"> button to send your message to us. <\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Issues &amp; Feedback Our team has you covered round the clock ensuring you have an amazing user experience. In the instance that you face an issue, you can report it for our team to sort it out for you as soon as possible. You can use the same feature to post your requests and suggestions. <span class=\"ellipsis\">&hellip;<\/span> <span class=\"more-link-wrap\"><a href=\"https:\/\/www.yocoboard.com\/support\/report-a-problem\/\" class=\"more-link\"><span>Read More &rarr;<\/span><\/a><\/span><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,18],"tags":[],"class_list":["post-653","post","type-post","status-publish","format-standard","hentry","category-basics","category-general-settings"],"_links":{"self":[{"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/posts\/653"}],"collection":[{"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/comments?post=653"}],"version-history":[{"count":6,"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/posts\/653\/revisions"}],"predecessor-version":[{"id":664,"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/posts\/653\/revisions\/664"}],"wp:attachment":[{"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/media?parent=653"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/categories?post=653"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yocoboard.com\/support\/wp-json\/wp\/v2\/tags?post=653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}